SUPPORT
Contact APT AI Video
Need help with an APT AI Video creation, your account, credits, payment, privacy, or a rights concern? Contact us from the email address linked to your account so we can locate the relevant information securely.
[email protected]Generation or account help
Include the email used to sign in, your generation job ID if available, when the issue occurred, and a short description of what happened. If a generation failed, include any error message shown in private History. Do not attach other people's photos unless we ask you to provide them.
Credits, payments, and refunds
For payment help, include the account email, purchase date, and Waffo order or receipt reference. Please read the Refund Policy first. Never send card numbers, passwords, API keys, verification codes, or other sensitive credentials by email.
Privacy, safety, and rights reports
For a privacy, impersonation, copyright, or other content concern, identify the relevant account or job where possible and explain the issue. We may request information needed to verify your request before taking action. For a privacy request, see our Privacy Policy.
What we can help with
We can help investigate account access, photo-upload, generation, download, credit, and payment issues. We cannot provide legal advice, guarantee a particular AI result, or accept requests to use a person's likeness without their permission.
Response handling
We review requests in the order received. Payment, privacy, safety, and rights reports are prioritised for review. Waffo checkout and payment-method questions may also be subject to Waffo's support process.